Returns

Every dress at Mini Bride Atelier is chosen with care, and we want you to feel confident ordering. Here is everything you need to know about cancellations, returns and refunds.

Changing your mind before production

You can cancel within 48 hours of placing your order for a full refund, no questions asked.

After 48 hours your dress goes into production and the order can no longer be cancelled.

Which dresses can be returned

Standard-size dresses can be returned, except for the following, which are final sale:

• Dresses made to custom measurements
• Sample sale dresses
• Gloves and other accessories
• Lingerie

Whether a dress is returnable is shown on its product page.

Dresses with special return terms

These gowns represent a significant investment in materials and craftsmanship, so instead of a standard refund, we offer you a choice.

Standard-size dresses priced at $2,000 or more, and Calista Couture dresses priced at $1,650 or more, can be returned for your choice of a 60% refund of the dress price or 100% store credit. Store credit never expires. Dresses purchased with store credit are final sale. Return shipping is free for these dresses.

If your dress has these terms, you will be asked to confirm them in your bag before checkout. All other return terms below apply as usual.

One return per order

If your order includes more than one item, one returnable item from that order may be returned, your choice. All other items in the order are final sale.

If you are deciding between styles or sizes, please message us before ordering and we will gladly help you choose.

Sizing

Each designer sizes differently, so your usual size may not match the designer's. Please choose your size using the designer's size chart on each product page, and email us if you are between sizes.

How to return a dress

1. Request your return within 2 business days of the carrier's delivery confirmation, using our return request form at minibrideatelier.com/return-request or by email at info@minibrideatelier.com with your order number. You will receive an automatic confirmation that your request was received.
2. We will send you a prepaid, tracked and insured return label.
3. Ship the dress back within 12 days of receiving the label.

Business days are Monday to Friday, excluding US federal holidays. Your return window is 2 business days from the carrier's delivery confirmation.

Condition

Returned dresses must be unworn, unaltered and unwashed, free of lint and hair, with all original tags attached, and returned in the original packaging.

Dresses carrying any trace of perfume, makeup, deodorant or self-tanner are considered worn. Dresses that do not meet these conditions cannot be refunded and will be sent back to you.

Your refund

For dresses without special return terms, a flat $40 return shipping and insurance fee is deducted from your refund.

Once your dress arrives back with us, we will inspect it and confirm your refund within 5 business days. Refunds are issued to your original payment method and can take up to 10 business days to appear, depending on your bank. If you choose store credit, it is added to your account once your return is confirmed.

If something is wrong with your dress

Every dress is inspected and photographed in our studio before it is sent to you. If your dress arrives damaged, or is not the style or size you ordered, please contact us within 2 business days of delivery with photos and videos, and keep the dress and all packaging.

We will make it right with a replacement or a full refund, with no return shipping fee. This includes dresses with special return terms.

If a final sale dress arrives damaged, or is not the style or size you ordered, we will make it right with a professional repair at our cost, a partial refund if you would like to keep it, or a full refund once it is returned.

If your dress is running late

If a delay means your dress cannot arrive in time for your event, you are entitled to cancel for a full refund. See our Shipping Policy for details.

Frequent returns

To keep our prices fair for every bride, we may decline returns from accounts with a pattern of frequent returns.

Questions or special requests

Email info@minibrideatelier.com and we will get back to you.